![]() If you believe the email address to be correct, please contact support here with your serial number who can identify what email address it is registered to. The majority of cases this is simply a typo in the email address. This error code means the email address you have entered doesn't match the email address the serial number is registered to. If you believe this is incorrect, you can contact our sales team here. You can see what program you should be downloading next to the serial number in the Service Center. ![]() To fix: Simply download the correct version for your serial number. For example if you enter a Web Designer serial number into Designer Pro ![]() This error code means the serial number is correct but it is being entered into the wrong program. I'm getting an error code while trying to activate Generally it's better to highlight your serial number, copy (Ctrl + C) and paste (Ctrl + V) so there are no mistakes, including the P2 or P3 part.
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